RETURN/EXCHANGE POLICY Return/Exchange Period is 30 Days From Your Invoice Date With Prior Authorization. No refunds, exchanges or credits will be issued after this 30 day period. NO Exceptions. Notify by phone at (352) 344-4329 or by letter if a product is being returned and state the reason why. No returns will be accepted without prior authorization. Unauthorized and/or COD returns will be refused. All returns must be accompanied by the ORIGINAL INVOICE. No photocopies or letters will be accepted. Receipt of Order: Inspect your merchandise immediately upon receipt. Notify us of any shortages or discrepancies in your order within 3 days of receipt. No claim after that. We cannot accept returns on Special Orders, such as carpet sets, seat covers. etc. The customer is responsible for returning parts in the same condition they were received with proper packaging and shipping prepaid. Any Sealed package must NOT be opened. It must be returned in the same Sealed Condition. All Shipping Must Be Prepaid On Any Return. No Refunds or Exchanges on Electrical Parts. All Returns are Subject to a 10% Re-Stocking Charge. No Exceptions. DAMAGED SHIPMENTS If your package is damaged in transit to you, please notify the carrier (UPS, Post Office, truck company, etc.). Delivery is the responsibility of the carrier. Do not return the damaged part to us. The Customer Must File a damage report with the delivering carrier and receive a claim number. If a damaged part is returned without filing a claim, the carrier will not be responsible and your loss will not be covered. All shipments are insured for their full value when they leave our Company. WARRANTY All merchandise is sold without warranty, either express or implied except that your satisfaction is guaranteed on all parts used or installed as originally intended. -5- PARTS INQUIRIES We will be glad to answer any parts supply or availability questions. Either call or enclose a Self-Addressed Stamped Envelope with your inquiry to receive a reply. Do Not Fax Parts Inquiries. FAX LINE Our FAX line is for Parts Orders Only. Please do not Fax parts inquiries or technical questions. These can only be answered by mail with a Self-Addressed, Stamped Envelope or by telephone inquiry. TELEPHONE HOURS 9 A.M. to 6 P.M. Eastern Time Monday through Friday 9 A.M. to 1 P.M. Saturday CLOSED SUNDAYS AND HOLIDAYS PLEASE - NO SHOP VISITS We do not have any retail or counter sales. We are a Warehouse and handle telephone or mail orders only. Because of insurance and local licensing, shop visits are no longer possible. Please do not ask. Pictures in this Catalog are not exact representations of each part but are used for general reference only. PRICES SUBJECT TO CHANGE WITHOUT NOTICE No part of this publication can be reproduced without the prior permission of Greg Donahue Collector Car Restorations, Inc.